Refund Policy

At Nexus Ghost, we are committed to providing reliable and high-quality services. Customer satisfaction is important to us; however, due to the nature of digital products and hosting services, refunds are subject to the following terms and conditions.

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1. Money-Back Guarantee

• Shared Hosting and Reseller Hosting plans are eligible for a 7-day money-back guarantee for first-time customers.
• This guarantee applies only to the initial purchase.
• Renewals, upgrades, and additional services are not covered under the money-back guarantee.
• Refund requests must be submitted within the applicable refund period.

2. Non-Refundable Services

The following products and services are non-refundable:

• Domain registrations, renewals, and transfers.
• VPS Servers.
• Dedicated Servers.
• Colocation Services.
• SSL Certificates.
• Software Licenses.
• Setup Fees.
• Third-party products and services.
• Custom development or management services.
• Any one-time service fees.

3. Abuse and Policy Violations

No refund will be issued if an account has been suspended or terminated due to:

• Spam activities.
• Phishing or fraudulent websites.
• Malware or virus distribution.
• Copyright infringement.
• Illegal or prohibited content.
• Fraudulent payments.
• Chargeback abuse.
• Any violation of our Terms of Service.

4. Chargebacks and Payment Disputes

• Customers are strongly encouraged to contact our support department before opening a chargeback or payment dispute.
• Unauthorized or fraudulent chargebacks may result in immediate suspension of services.
• Nexus Ghost reserves the right to permanently terminate accounts involved in fraudulent disputes.
• Additional administrative fees may apply for reversed or disputed payments.

5. Service Cancellation

• Customers may cancel their services at any time through the client area.
• Service cancellation does not automatically guarantee a refund.
• Cancellation requests must be submitted before the next billing cycle to avoid renewal charges.
• Customers remain responsible for any unpaid invoices or outstanding balances.

6. Refund Processing

• Approved refunds are generally processed within 7-14 business days.
• Processing times may vary depending on the payment method used.
• Refunds will be issued using the original payment method whenever possible.
• Nexus Ghost shall not be responsible for delays caused by banks, payment gateways, or third-party financial institutions.

7. Changes to Refund Policy

• Nexus Ghost reserves the right to modify or update this Refund Policy at any time without prior notice.
• Continued use of our services constitutes acceptance of the latest version of this policy.